From “no accountability” to “collective accountability”.
OR from “no point of contact” to “anyone can be the point of contact”
No accountability
No one can be the point of contact because no one knows what’s going on overall. Each person might know what they are doing individually but have no sense of the larger effort. It is up to others to talk to everyone and try to piece everything together themselves.
Unknown accountability
There is at least one person who knows what’s going on but no one outside the team knows who that is. It is up to others to talk to everyone to work out who to talk to.
Single point of accountability
There is one clear person to talk to. If that person can’t help, they know exactly who to redirect to or get involved. This can be a role, not a specific person, but it’s always clear to others who they should contact first.
Any point is accountable
You can talk to anyone because everyone knows what’s going on overall. There is no need to have a single point of contact because anyone on the team can fill that role effectively.
