How to develop T-shaped people

Let’s say we accept the reasoning for why T-shaped people are valuable. How do we go about developing this in our teams?

It’s most useful to start cross-training for adjacent processes.

Creating T-shaped people is not instantaneous. The most valuable place to start is with adjacent activities in your workflow, that is, any point where we have one role handing off to another one. Cross-training at adjacent activities helps smooth out hand-offs.