Platform migration size vs Predictability of migration effort vs Platform customer satisfaction

Jason Yip

Mar 16, 2025

The larger the platform migration, the more predictable it needs to be to maintain customer satisfaction. Small migrations are both inherently less annoying and more predictable.

2x2 matrix of size of platform migration vs predictability of migration effort required. Large migrations that are less predictable lead to low platform customer satisfaction. Large migrations that are more predictable lead to better platform customer satisfaction. Small migrations are inherently more predictable and lead to better platform customer satisfaction. — Size of platform migration vs Predictability of migration effort required

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Platform Engineering

Platform Migration

Platform As A Product

Customer Satisfaction

Platform Products

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Written by Jason Yip

9.1K Followers

1.3K Following

Senior Manager Product Engineering at Grainger. Extreme Programming, Agile, Lean guy. Ex-Spotify, ex-ThoughtWorks, ex-CruiseControl

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