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Some thoughts on decision making

4 min readNov 12, 2022

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How decisions are made is more important than who makes them

“Wow, everything about that decision is wrong… but at least we have a clearly accountable decision-maker.”
How decisions are made is more important than who makes them

Higher decision quality is about data, reasoning, insight, perspective, consideration of alternatives, consideration of timing and context, etc. It has nothing to do with who makes the decision.

If a decision is made well, it doesn’t really matter who makes it… except in terms of decision buy-in.

“Decision by consent” over “decision by consensus” or “decision by authority”

Decision by (unilateral) authority tends to lead to low-quality decisions with low buy-in.

Decision by consensus is good for quality and buy-in but tends to take a long time.

Decision by consent is generally the best balance between quality, buy-in, and speed.

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Table showing decision approaches and their corresponding quality speed and buy-in assessment. Unilateral authority has low quality, high speed, and low buy-in. Consensus has high quality, low speed, and high buy-in. Consent has high quality, high speed, and high buy-in
Assessing decision approaches for quality, speed, and buy-in

NOTE: Edgar Schein described these and even more alternatives in Process Consultation Revisited

The first question should be “what problem are you trying to solve?”

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Jason Yip
Jason Yip

Written by Jason Yip

Director Technical Product Management Infrastructure Platforms at Grainger. Extreme Programming, Agile, Lean guy. Ex-Spotify, ex-ThoughtWorks.